Evaluation of service units and other administrative units

The service units and other administrative units of the University of Vienna are evaluated on a regular basis, at least every seven years, according to the Quality Assurance part of the Statutes.

The primary goal of the evaluation is

  • to examine the portfolio of services provided by the respective unit and
  • to draw up and implement measures aimed at improving its ability to support research and teaching activities. 

The unit in question may also wish to highlight particular areas. The perspective of the ‘customer’ is also included in the evaluation (e.g. in user surveys and meetings between experts and customers).

The evaluations are performed in accordance with the informed peer review model and are carried out in several stages:

1. Preparation

2. Self-evaluation

3. Peer evaluation

4. Implementation

Preliminary discussion about

focus topics, time schedule


Selection of experts

Discussion of the focus topics within the service unit


SWOT analysis


Quantitative data

Site visit from the experts: conversations with the head(s) of the service unit, employees, users/customers

Implementation discussion

Evaluation concept

Self-evaluation report

Expert report,


Implementation agreement


1. Preparation

In a coordinated process together with the unit, the Rectorate and the Unit for Quality Assurance identify the specifics of the evaluation process. The Rectorate and the head(s) of the unit agree on key evaluation topics, which play a special role in the evaluation, in a meeting.

An agreement on the criteria for the selection of experts is also reached after having collected proposals and consulted the evaluated unit and the Rectorate. If necessary and based on a unit’s opportunities, specific measures are agreed on, e.g. focus group discussions. The resulting evaluation concept specifies the cornerstones of the upcoming evaluation process.

2. Self-evaluation

Members should be involved in the self-evaluation process as comprehensively and transparently as possible. The kick-off consists of a joint presentation by the Unit for Quality Assurance and the head(s) of the unit of the contents, especially key evaluation topics, and organisational issues (e.g. dates, responsibilities, experts) specified in the concept.

The Unit for Quality Assurance offers a self-evaluation guide and a guideline for the self-evaluation report. In addition, it supports the unit with additional measures, if necessary.

The head(s) of the unit are responsible for the self-evaluation process and the preparation of the self-evaluation report.

The resulting self-evaluation report, including annexes (e.g. findings from user surveys, data report, excerpt from the Development Plan, the last evaluation’s expert report) serves as a basis for the evaluation.

3. Peer evaluation

The selected external experts who are not working in Austria usually make a two-day site visit. They will already have read the institution’s self-evaluation report. They also get the opportunity to ask for additional documents if needed. On-site the experts meet, among others, with the Rectorate, the head(s) of the unit, employees and selected users/customers. By the end of their site visit, the experts give a first oral feedback on their impressions (debriefing).

About four weeks after the visit, the experts present a written evaluation report. The head(s) of the unit make(s) a statement on this report. This statement should also serve as a basis for implementing the evaluation results.

The experts’ report and the institution's statement are published in aggregated form after the end of the evaluation process, i.e. after the implementation agreement has been signed. 

4. Implementation

On the basis of the experts’ evaluation report and the statement of the evaluated institution there is an implementation discussion between the Rector and the head(s) of the unit. The measures derived from the evaluation are specified in an implementation agreement. Monitoring activities are laid out in target agreements. 

Confidentiality and Data Protection

The Unit for Quality Assurance warrants that during the whole evaluation process all data and information provided by the evaluated organizational unit is treated with confidentiality.


Mag. Dr. Michael Hofer

T: +43-1-4277-18010

Dipl.-Pol. Jürgen Roth

T: +43-1-4277-18005

Mag. Marcel Kalmar, MSc.

T: +43-1-4277-18004